Plan evaluations that generate actionable findings
Design usability studies that produce direct, decision-ready recommendations rather than validation exercises.
Experience Performance Evaluation
Measure and evolve experience with credibility.
Learn to plan, conduct, and report on usability tests that turn evidence into defensible, decision-ready recommendations.
15+
Usability testing methods
10+
UT planning activities
5+
Analysis & reporting deliverables
Pop Quiz · Q1/5
SUS (System Usability Scale) primarily measures:
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Duration
2 days/16 hours
Format
Live-Online, Instructor-led
Program Fee
₹42,288
+18% GST/Applicable Taxes
Flexible payment options available
What you'll gain
Core Competencies
Facilitate tests with confidence and ethical care
Conduct and moderate usability sessions consistently, without biasing participant behavior.
Turn findings into reports that lead to action
Write evaluation reports that connect directly to business outcomes, not just documentation.
What you'll cover
The Curriculum
Seven areas of experience evaluation, each grounded in tested methodology and applicable to products at every stage of development.
Introduction to Usability Testing
Understand why, when, and how usability testing is used as an organizational decision tool.
Testing Labs & Tools
Learn formal lab setups, remote testing platforms, and an honest read on tool capabilities.
Planning Usability Tests
Recruit the right participants and write tasks that surface genuine usability issues.
Prototype Testing & Iteration
Test early-stage concepts and close the loop between insights and design.
Data Analysis & UX Reporting
Synthesize findings into clear, prioritized reports that lead to decisions.
Remote & Live-Site Testing
Plan unmoderated studies and use live-site analytics as ongoing evaluation infrastructure.
Facilitating UX Tests
Conduct and moderate usability sessions with consistency and ethical care.
The experience architect pathway
Build your journey toward more
impactful experiences
This course stands on its own — UX researchers, designers, and product professionals take it to build principled evaluation capability. It is also Course 4 of the Certified Usability Architect (CUA™) program, part of HFI Institute's structured Experience Architect Pathway.
CUA™ Course 1
Science of Experience Design
Human cognition, behavioral evidence, and principled design reasoning.
CUA™ Course 2
Experience Research and Strategy
User research methods and translating insight into design strategy.
CUA™ Course 3
Interface Design and Design Systems
Interface principles, navigation, and design systems at scale.
CUA™ Course 4
Experience Performance Evaluation
Usability testing, evaluation methods, and evidence-based reporting.
You are here.
Get started
Pick your cohort
Select a start date that works best for your schedule and learning goals.
New cohort dates are being scheduled. View the calendar or contact us for the latest availability.
The mentors
Learn from the leaders of
the discipline
Our faculty combine decades of experience in consulting, research, and leadership to guide the next generation
of Experience Architects.
Design Leader · UX Educator
Ashok Shetty
Ashok focuses on the craft and systems behind effective interfaces. He helps teams build accessible, usable design systems that create consistency without losing sight of the people using the product.
UX Educator · UX Leader
Kayre Hylton Lupo
Kayre brings nearly two decades of experience across research, usability testing, design, and education. Her strength lies in helping practitioners develop both the craft and the critical thinking needed to make better experience decisions.
Design Consultant · UX Strategist
Komal Kapoor
Komal focuses on the discipline behind good experience research. She helps practitioners ask better questions, build stronger research approaches, and turn findings into experience strategies that teams can understand and act upon.
Human Factors Expert · UX Educator
Pamela Jamar
Pamela brings human factors and behavioral science into the practice of experience design. Her work spans research, usability, and design, with a focus on understanding how people behave and using that understanding to create more effective experiences.
Design Leader · UX Educator
Ashok Shetty
Ashok focuses on the craft and systems behind effective interfaces. He helps teams build accessible, usable design systems that create consistency without losing sight of the people using the product.
UX Educator · UX Leader
Kayre Hylton Lupo
Kayre brings nearly two decades of experience across research, usability testing, design, and education. Her strength lies in helping practitioners develop both the craft and the critical thinking needed to make better experience decisions.
Design Consultant · UX Strategist
Komal Kapoor
Komal focuses on the discipline behind good experience research. She helps practitioners ask better questions, build stronger research approaches, and turn findings into experience strategies that teams can understand and act upon.
Human Factors Expert · UX Educator
Pamela Jamar
Pamela brings human factors and behavioral science into the practice of experience design. Her work spans research, usability, and design, with a focus on understanding how people behave and using that understanding to create more effective experiences.
The community
Hear from professionals who've taken this course
From clearer thinking to sharper design decisions, discover how this course is shaping practice on the ground.
“It wasn't just theory — it was something I could put to work right away.”
Getting tested and certified gave me real confidence tackling usability challenges. It wasn't just theory — it was something I could put to work right away.
Chow Sok Mui Murie
Senior Creative Consultant
NCS, Singapore
Learn to evaluate experience with the rigor and credibility that turns evidence into action.
+18% GST/Applicable Taxes
Flexible payment options available